Use these topical tabs to search for related questions & answers!
- Technical Problems
- Viewing Content
- Viewing Handouts
- Creating a New Quiz Account
- Troubleshooting Quiz Accounts
- Taking Quizzes
- Replacement Documents
- Blank Quiz Certificates
I'm having difficulty viewing the TCPS Orientation Content.
Review the technical requirements to make sure you have all the needed plugins for your browser. Make sure you are allowing Pop-ups.
How do I disable Popup Blockers?
Quick Links for this topic:
- I'm having difficulty viewing the TCPS Orientation Content.
- When I click on an orientation content link, a new grey screen opens, but no content is displayed.
- I am trying to login to the TCPS site but my username and password is not working.
- I am having trouble navigating the Nursing Interactive Case Studies
- I need to review orientation content for a new facility that I have been assigned to for a clinical rotation.
I'm having difficulty viewing the TCPS Orientation Content.
When I click on an orientation content link, a new grey screen opens, but no content is displayed.
Download the latest version of Flash based upon your operating system!
I am trying to login to the TCPS site but my username and password is not working.
I am having trouble navigating the Nursing Interactive Case Studies
Some screens will require that you respond to other interactives that are based upon Flash and javascripts. If you are on a screen and there is no number or button to push, read the directions carefully to identify what action is required. If you cannot see the element that the directions relate to, make sure that you have the newest version of Flash and that your browser is allowing Pop-Up screens. If you need assistance with these technical issues, refer to the Technical Requirements Link.
I need to review orientation content for a new facility that I have been assigned to for a clinical rotation.
I cannot open any documents or handouts from the TCPS Orientation site.
- OR -
When I try to open a PDF handout, the file is either all black or white with no content displayed, or has garbled characters.
Remember there are specific step by step instructions for creating your Quiz account that is available under Taking the Quiz in the Clinical Orientation components of the TCPS OrientPro site.
Quick Links for this topic:
- My school is not listed in the Quiz Management System (QMS).
- I cannot see the WORD picture used to create an account in the QMS.
- I'm confused about the CONTENT Username/Password and the QUIZ Username/Password?
My school is not listed in the Quiz Management System (QMS).
I cannot see the WORD picture used to create an account in the Quiz Management System (QMS).
If the word picture is difficult to read, click on the refresh icon to see a new picture that may be more easily read.
If you still have difficulty, please use the Get Help link above.
I'm confused about Quiz and Content Usernames/Passwords.
The Content Username and Password is generic and all students and faculty use the same username/password to access the content component of Clinical Orientation. By using the generic Content Username/Password, your school does not have to pre-load your name and other information into the TCPS system before you can access the information. This saves everyone time on the front end and you do not have to wait until the information is uploaded to begin your orientation process.
The Quiz Username and Password is specific to YOU. You may NOT use the Content Username/Password as your Quiz Username/Password! You will create your Quiz Username/Password the first time you go to the Quiz Management System. You should use your initials and last five (5) digits of your Social Security Number as your Username and then a password that you can easily remember. You will use this same Quiz Username/Password throughout the academic year, so be sure and write it down in a safe place. The TCPS OrientPro Clinical Orientation Map handout is a great place to record this information. Just file it in a safe place where you can retrieve it any time you need to take another quiz - such as next academic term when you receive a new clinical assignment to a different facility, or need to reprint your completion certificates.
There are handouts available to you that will walk you through the process of setting up your Quiz Username & Password. Be sure and reference these if you need assistance.
- Reference Handouts for Nursing Students
- Reference Handouts for RNs & Graduate Nursing Students
- Reference Handouts for Healthcare Professional Students
Learning to manage your digital credentials is a component of professional practice. You will need to manage many of these credentials in your clinical practice. Failure to do so correctly can impact patient safety and your success as a healthcare professional. Be sure to write down your usernames/passwords for this system since you will use it again this academic year!
Quick Links for this topic:
- I've forgotten my Quiz username/password.
- I'm locked out of my account.
- I requested a new password and have not received it.
- I'm confused about the CONTENT Username/Password and the QUIZ Username/Password?
I've forgotten my QUIZ username and/or password.
If you are trying to remember your username and password from AY2012-2013, all of these accounts have been archived and are no longer available. See Creating a New Quiz User Account.
If you have already set up an account for AY2012-2013 (since August 1, 2012), DO NOT set up a NEW account in the system. Schools are only allotted a set number of user accounts based upon student headcounts.
Remember that you should have used your initials and last five (5) digits of your Social Security Number as your username.
If you did not use these data elements as your username, please use the Get Help link to request assistance.
Click on the Forgot You Password? link on the login screen of the TCPS OrientPro Quiz Management System (QMS).
You should immediately receive two emails with a system-generated password to the email address that you entered in the QMS when you set up your account - most likely your school email address if you have one. The subject line will be GeoLearning Password Reset and it will be from Learning Systems Administrator.
The first email will confirm that a password has been reset for your username and will follow in a second email. The second email will contain your new password.
Be sure and look in your JUNK or SPAM folder if this email is not found in your Inbox. If you did not receive this email, it is most likely blocked by your firewall due to the word "password". Use the Contact Us link instead.
You will be prompted to change this password when you next log in. Use the password that was emailed to you as the OLD password and then change your password to something you can remember. Ideally, you should write this down with your username for future reference.
Note: The system-generated password is only good for 7 days. If you fail to login and change the password in this timeframe, you will be locked out of your account. Please use the Get Help link to request a manual password reset.
I'm locked out of my Quiz Account.
- If you have repeatedly attempted to login using a wrong username or password, the system will lock you out for security reasons. Close your browser and go back to the LMS again. If you still get the error message, try restarting your computer and return to the Quiz LMS again. If you still get this message, please use the Get Help link for further assistance.
- If you requested your password to be reset using the Forgot Password link on the login window and have not attempted to re-enter the account for 7 days, your account will be locked. Please use the Get Help link to request a manual password reset.
I requested a new password and have not received it.
- If you used the "Forgot Password" link on the login screen, you should have immediately received two emails. These are system-generated and will sometimes go directly to your SPAM or JUNK mail depending upon your firewall and security settings. Check these mail folders for your new password. The mail will be from Learning System Administrator at SumTotalSystems.com.
Note: The system-generated password is only good for 7 days. If you fail to login and change the password in this timeframe, you will be locked out of your account.
2. If you used the Get Help link to request a new password, then you should have received this information within 24 hours or sooner. This type of request is a manual reset. Your new password will come via email to the email address that you entered on the request form. Sometimes this email will go directly to your SPAM or JUNK mail depending upon your firewall and security settings. Check these mail folders for your new password. If you did not provide a valid email address, you may need to re-request the password using the Get Help Link again.
I'm confused about Quiz and Content Usernames/Passwords.
The Content Username and Password is generic and all students and faculty use the same username/password to access the content component of Clinical Orientation. By using the generic Content Username/Password, your school does not have to pre-load your name and other information into the TCPS system before you can access the information. This saves everyone time on the front end and you do not have to wait until the information is uploaded to begin your orientation process.
The Quiz Username and Password is specific to YOU. You may NOT use the Content Username/Password as your Quiz Username/Password! You will create your Quiz Username/Password the first time you go to the Quiz Management System. You should use your initials and last five (5) digits of your Social Security Number as your Username and then a password that you can easily remember. You will use this same Quiz Username/Password throughout the academic year, so be sure and write it down in a safe place. The TCPS OrientPro Clinical Orientation Map handout is a great place to record this information. Just file it in a safe place where you can retrieve it any time you need to take another quiz - such as next academic term when you receive a new clinical assignment to a different facility, or need to reprint your completion certificates.
There are handouts available to you that will walk you through the process of setting up your Quiz Username & Password. Be sure and reference these if you need assistance.
Learning to manage your digital credentials is a component of professional practice. You will need to manage many of these credentials in your clinical practice. Failure to do so correctly can impact patient safety and your success as a healthcare professional. Be sure to write down your usernames/passwords for this system since you will it again this academic year!
Quick Links for this topic:
- How do I find the quiz I need to take?
- My computer freezes or nothing happens when I launch the quiz.
- When I try to launch a quiz, I get an error message that my browser does not have JAVA or does not support Applets.
- It is Friday evening and I cannot log into the TCPS Quiz Management System - or the system does not let me print a certificate.
- I retook my quiz to improve my original passing score but the TCPS Quiz Management System still shows the lower passing score.
How do I find the quiz I need to take?
There are links from the General Orientation content page as well as each facility specific orientation that requires a quiz.
The TCPS OrientPro Quiz Catalog in the Quiz Management System holds all quizzes that are available. Once you have logged into the Quiz System, click on the Quiz Catalog link to view the various quizzes. The required FERPA Release and General Orientation Quizzes will be listed first and then all facility specific quizzes will follow in alphabetical order.
My computer freezes or nothing happens when I launch the quiz.
- OR -
When I try to launch a quiz, I get an error message that my browser does not have JAVA or does not support Applets.
- Review the How to Disable Common Pop-Up Blockers handout. If you have other Pop-Up Blocking software on your computer, refer to the software documentation.
- Try minimizing the initial white screen that states the quiz will open in a new window - some browser settings will cause the screen to be behind the initial white screen!
It is Friday evening and I cannot log into the TCPS Quiz Management System - or the system does not let me print a certificate.
I retook my quiz to improve my original passing score but the TCPS OrientPro Quiz Management System still shows the lower passing score.
Quick Links for this topic:
- I need a replacement completion certificate for either General Orientation or a specific facility for this academic year.
- I need a replacement certificate from last academic year (for students who completed orientation in January through July 2012).
- I need a copy of the Clinical Passport Document to complete and turn in to my instructor.
I need a replacement completion certificate for either General Orientation or a specific facility for this academic year (AY2012-2013).
Click on the Quiz Certificates icon on the QMS Learner Home page. The screen will display all quizzes that you have taken. Select the Quiz Name of the certificate you need to reprint.
Click on PRINT CERTIFICATE icon to retrieve your certificate. Adobe PDF Reader is required to view and print the certificate. You will have the option of opening the file or saving it to your computer. To print the certificate, you will need to OPEN the certificate and have print capabilities with your computer.
I need a replacement certificate from last academic year (for students who completed orientation in January through July 2012).
Note: Your General Orientation Certificate is only good for 12 months. You must repeat this content each academic year.
I need a copy of the Clinical Passport Document to complete and turn in to my instructor.
My Quiz Certficate does not show my name, school, etc unless I click on the field. I am using a MAC computer.
This is a known issue for MAC users that use the built in PREVIEW program instead of Adobe Acrobat Reader to save/print their certificate. Often this program is set up as the default for PDF files, so PREVIEW is automatically used. The result is a corrupt file that prevents form content from being displayed in Adobe Acrobat Reader.
The easiest fix is go back and pull a copy of your certificate from the Quiz Management System and SAVE your certificate to your computer. Then open Adobe Reader and have it open the file for printing or sending to your instructor.
If you have already corupted the file and don't have access to retrieve a new copy of your certificate, , it can be fixed using the following steps:
- Open the Certificate File in Adobe
- Click on Forms > Add or Edit Fields.
- Click on Edit > Select All.
- Right click on one of the form fields and click on Properties.
- Click on the Appearances tab.
- Change the font size.
- Click Close.
- Click on Close Form Editing.
- Save the file.
- Print the file as needed.
Your form data should now be visible.
